FAQs - Logging On
Q. How do I change my Account details such as my email address and/or password.
Complete this form with your old email address, your new email address and your old password and your new password.
NB. We manually review ALL requests for changes to accounts.
Q. When I try to log on the screen disappears before I have finished typing my email address and password. Help?
The log on screen is set to self-close after about 30 seconds.
However, if you need longer to type your log on email address and password, click on this link to open a log on screen that will remain on screen for about 5 minutes.
Q. I've just opened an Account but when I try to log on I get a message saying 'You have entered an invalid email address and/or password. Please try again'?
The most likely reason is that there is a typo in your email address and/or your password.
NB. Many of us have multiple email addresses which we use for different purposes. It may seem obvious, but make sure you are using the right one. Also make sure you do not have the CAPS LOCK key on by mistake.
If you still cannot logon, please complete this form
Q. When I try to log on I see the message 'Sorry, but your browser does not appear to be accepting our cookies preventing you from logging on'.
This suggests that your browser is not accepting our cookies.
If you're using IE7 (Internet Explorer 7), check that :
- Check that go4awalk.com is a trusted site
- In the menu bar select:
Tools > Internet Options > Privacy and move the toolbar to mid way on the sliding scale. (This is setting your privacy/security setting to Medium and allowing your browser to accept cookies from sites to which you have navigated.) - Check that there is nothing from go4awalk.com in blocked cookies
If you have a firewall or use an internet security product (e.g. Norton Internet Security), you will also need to check that this too is allowing our cookies.
If that still doesn't do the job - you could try another browser e.g. Mozilla Firefox.
Mozilla Firefox will run quite happily alongside Internet Explorer and this will establish if this is a browser issue rather than anything else.
If you already using Mozilla Firefox, in the menu bar select:
Tools > Options > Privacy and use the Accept Cookies option
If you're using Safari from Apple, in the menu bar select:
Edit > Preferences > Security and take the Accept Cookies option
If you're using Opera, in the menu bar select:
Tools > Advanced > Cookies and take the Accept Cookies option
If you're using IE6 (Internet Explorer 6), check that:
- Your browser is accepting cookies from go4awalk.com
- Your privacy setting is Medium High
Q. I've opened an Account with go4awalk.com - what are my log on details?
Your log on details are:
- Your Account Email - the email address you used when you opened your Account/subscribed to go4awalk.com.
- You Account Password - the password you chose when you opened your Account/subscribed.
(Please note, many of us have multiple email addresses which we use for different purposes. It may seem obvious, but make sure you are using the right one.)
Q. What is a cookie?
A cookie is a small text file saved on your computer's hard drive. You can normally find out more about cookies by performing a search on 'cookie' in your browser's help files.
Q. Does go4awalk.com use cookies?
Yes. The login process at go4awalk.com uses cookies to function properly, and if you have set your web browser to refuse cookies, you may find that the login process will fail. You will need to set your browser to allow cookies, either for all sites, or just for www.go4awalk.com as a trusted site. You will need to consult your web browser's help files to see how to do this as it will vary from browser to browser, but it will often be under a heading such as 'Security' or 'Privacy'.
For example, in Internet Explorer 7 (IE 7) you can find it under Tools > Internet Options > Privacy, where you will see a box labelled 'Sites' with a box marked 'Address of website'. Entering www.go4awalk.com and clicking on the allow button is the best way to allow the necessary cookies if you do not wish to alter your overall security and privacy settings but still wish to use go4awalk.com.
Q. What does the go4awalk.com cookie do?
The go4awalk.com cookie is used for session management purposes, to ensure that you don't have to login repeatedly as you choose different walk pdf's to download.
The cookie stores a session ID that is checked against our database each time you go to a Account Holders/subscribers' only area of the site. It checks whether you are a valid Account Holder/subscriber, and that you are allowed to access the information.
We may also store the last login date and time by user ID, so that we can monitor how much the site is being used. This helps us to determine which areas need development. No personal information is stored in this way.
Q. I have set my browser to accept cookies from go4awalk.com but am still being prompted to log on every time I try to download a walk. I'm using Norton Internet Security.
Utilities such as Norton Internet Security (NIS), Norton Personal Firewall (NPF), ZoneAlarm - or a variety of other products - can also block cookies.
If you are using NIS or NPF please click on this link for information from Symantec on how to manage cookies.
If you are using ZoneAlarm, please do the following:
Open ZoneAlarm
Click on Privacy from the left menu
Click on the Site List tab from the top menu
Click the Add button
In the URL field, enter www.go4awalk.com
Click OK
If you are using other products, please check your user documentation.
If you cannot find an answer to your specific problem anywhere in our help topics - click here to contact us. NB. If everything else fails - we can always send you your walks and downloads via email - so don't worry.
To contribute to go4awalk.com or to contact us about anything at all
- see Talk To Us. For help see Help.
NB. To see our navigational hills you must have the Macromedia Shockwave/Flash Player plug-in installed in your browser. This is free and comes as standard with later versions. If you have an early version browser - click here and follow Macromedia's installation instructions.
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