FAQs - Logging On

Q. How do I change my Account details such as my email address and/or password and/or my password hint/reminder.

Click here and follow the instructions.

Q. When I try to log on the screen disappears before I have finished typing my email address and password. Help?

The log on screen is set to self-close after about 30 seconds.

However, if you need longer to type your log on email address and password, click on this link to open a log on screen that will remain on screen for about 5 minutes.

Q. I've just opened an Account but when I try to log on I get a message saying 'You have entered an invalid email address and/or password. Please try again'?

The most likely reason is that there is a typo in your email address and/or your password.

NB. Many of us have multiple email addresses which we use for different purposes. It may seem obvious, but make sure you are using the right one. Also make sure you do not have the CAPS LOCK key on by mistake.

If you still cannot logon, please complete this form

Q. When I click on the Log On Button, a window opens but the page gets stuck on loading. All I get is a spinning cursor.

This seems to be a problem for people using Internet Explorer 8 (IE8) and Internet Explorer 9 (IE9) when a Norton application is (or has been) installed and/or when one or more alternate browsers (e.g., Firefox; Chrome) have been installed changing the default Browser settings. We are investigating this problem but at present our best advice is to close Internet Explorer (IE8/IE9) and open go4awalk.com using Mozilla Firefox or Google Chrome (which both work fine).

Q. When I try to log on I see the message 'Sorry, but your browser does not appear to be accepting our cookies preventing you from logging on'.

This suggests that your browser is not accepting our cookies.

If you're using IE7 (Internet Explorer 7), check that :

  1. Check that go4awalk.com is a trusted site
  2. In the menu bar select:
    Tools > Internet Options > Privacy and move the toolbar to mid way on the sliding scale. (This is setting your privacy/security setting to Medium and allowing your browser to accept cookies from sites to which you have navigated.)
  3. Check that there is nothing from go4awalk.com in blocked cookies

If you have a firewall or use an internet security product (e.g. Norton Internet Security), you will also need to check that this too is allowing our cookies.

If that still doesn't do the job - you could try another browser e.g. Mozilla Firefox.

Mozilla Firefox will run quite happily alongside Internet Explorer and this will establish if this is a browser issue rather than anything else.

If you already using Mozilla Firefox, in the menu bar select:

Tools > Options > Privacy and use the Accept Cookies option

If you're using Safari from Apple, in the menu bar select:

Edit > Preferences > Security and take the Accept Cookies option

If you're using Opera, in the menu bar select:

Tools > Advanced > Cookies and take the Accept Cookies option

If you're using IE6 (Internet Explorer 6), check that:

  1. Your browser is accepting cookies from go4awalk.com
  2. Your privacy setting is Medium High

Q. I've opened an Account with go4awalk.com - what are my log on details?

Your log on details are:

NB. Many of us have multiple email addresses which we use for different purposes. It may seem obvious, but make sure you are using the right one.

Q. I have set my browser to accept cookies from go4awalk.com but am still being prompted to log on every time I try to download a walk. I'm using Norton Internet Security.

Utilities such as Norton Internet Security (NIS), Norton Personal Firewall (NPF), ZoneAlarm - or a variety of other products - can also block cookies.

If you are using NIS or NPF please click on this link for information from Symantec on how to manage cookies.

If you are using ZoneAlarm, please do the following:

Open ZoneAlarm

Click on Privacy from the left menu

Click on the Site List tab from the top menu

Click the Add button

In the URL field, enter www.go4awalk.com

Click OK

If you are using other products, please check your user documentation.


If you cannot find an answer to your specific problem anywhere in our help topics - click here to contact us. NB. If everything else fails - we can always send you your walks and downloads via email - so don't worry.


Bookmark/Share this page with:

FAQs - Logging OnDelecious | FAQs - Logging OnDigg | FAQs - Logging OnFacebook | FAQs - Logging Onreddit | FAQs - Logging OnStumbleUpon | FAQs - Logging OnTwitter

Log On/Off

Follow go4awalk.com on Twitter Follow go4awalk.com on Facebook


Home


Find new Friends to go walking with
Walk all 214 Wainwrights in just 59 Walks. Download GPS Waypoints - Great Walks you must not miss!
Walk The Yorkshire Three Peaks Challenge Walk - All the Latest Route Information, GPS Waypoints and Split Times to keep you on Schedule
Walk The British Three Peaks Challenge Walk - All the Latest Route Information and GPS Waypoints
See our pick of The Best Walks in The Lake District - Great Walks you must not miss!
Walk our pick of the Best Lake District Ridge Walks - Great Walks you must not miss!
Walk our pick of the Best Lake District Walks to do in the rain - Great Walks you must not miss!
Walk our pick of The Best Walks in Snowdonia - Great Walks you must not miss!
Walk our pick of The Best Ridge Walks in Wales - Walks you must not miss!
Walk our pick of The Best Walks in The Brecon Beacons - Great Walks you must not miss!
Walk our pick of The Best Walks in The Yorkshire Dales - Walks you must not miss!
Walk our pick of The Best Walks in The Peak District - Walks you must not miss!
Walk our pick of The Best Walks in The Forest of Bowland - Walks you must not miss!
Walk our pick of The Best Walks in Shropshire - Walks you must not miss!
Walk our pick of The Best Walks in Cheshire - Walks you must not miss!
Walk our pick of The Best Walks in Lancashire - Walks you must not miss!
Not sure where to walk next? Try Peak Bagging - Great Walks you must not miss!
Not sure where to walk next? Walk part of a National Trail - Great Walks you must not miss!
Walks with Downloadable and Uploadable GPS Waypoint Data
Walking Kit Gear Tested by Walkers

Walking Gear Tested by Walkers
Full Site Search