FAQs - Accounts
Q. How do I change my Account details such as my email address and/or password and/or my password hint/reminder.
Click here and follow the instructions.
A. You can use your Credits for any combination of these items:
- Walk Route PDF's
- 'The Best Walks in . . .' collections
- 'Guide to . . . ' guides
- Peak Bagging Maps and Tick Lists
- GPS Waypoint Files in .gpx (GPX) format
- GPS Waypoint Files in .txt (Text) format
- Replies to Find New Walking Friends Messages
- Walk Route PDF's sent to your Mobile Phone
- 'The Best Walks in . . .' collections sent to your Mobile Phone
- 'Guide to . . . ' guides sent to your Mobile Phone
- Peak Bagging Maps and Tick Lists sent to your Mobile Phone
- GPS Waypoint Files in .gpx (GPX) format sent to your Mobile Phone
- GPS Waypoint Files in .txt (Text) format sent to your Mobile Phone
- Replies to Find New Walking Friends Messages sent from your Mobile Phone
Q. How long do Accounts last?
A. Accounts last until you have used up all your credits (see above) and are not time dependent.
Q. Do I have to use all my credits in one go?
A. No, once you have an active Account, you can log on as many times as you like and download items/reply to Find-a-Friend messages until you have used up all your credits (see above).
Q. Once I have used all my credits, how do I renew may account and get more?
NB. When you need more credits, you should add credits to your existing account rather than open a brand new account with a different email address. By adding credits to your existing account we can track which items you have used and ensure you do not pay for the same item twice. (To change your account email address Click here and follow the instructions.)
Q. That is really good value - can I see a sample first?
A. There are links to over 50 Free Example Walk routes, GPS Waypoint Data files and a Peak Bagging Map & Tick List contained within every issue of our regular FREE HTML Newsletter. (To see FAQs - Newsletters click here)
To access these free samples you must subscribe to our Newsletter. The links to our Free Sample Walk routes, GPS Waypoint files and a Peak Bagging Map/Tick List are included within the newsletter itself. You will be sent a copy of the latest issue automatically once you confirm your newsletter subscription.
Subscription to our regular HTML Newsletter is free of charge.
Q. I am an Account holder, how do I found out how many credits I have left?
A. Log On using your user name and password and then follow the 'how many credits used, how many remaining' link on the Welcome/You are Logged On screens.
Q. Does viewing a walk count as a download/credit?
A. If you open any of the Account Holders Only Content (see above) and look at it on the screen then it counts as 1 download/credit.
We provide a rich summary of each walk (including a summary of the route, walk length, ascent, time, and grade) that you can view before downloading the walk. This provides you with all the information you need for you to decide whether to pay for it or not.
Once you click on the Get Walk (or Get GPS) icon and you are logged on, it is registered as a download/one less credit against your Account.
Q. Does downloading the same walk twice to my computer or mobile phone count as two credits?
A. No, unless you download any of the Account Holders Only Content (see above) to your desktop/laptop computer AND your mobile phone.
For example: If you download c100 The Newlands Horseshoe from Hawes End, c101 Pillar and Little Scoat Fell from Wasdale Head and then c100 The Newlands Horseshoe from Hawes End again by mistake this is only counted as 2 credits in total. However, if you then download c100 The Newlands Horseshoe from Hawes End to your mobile phone you will use another credit. NB. This can be easily avoided by emailing the walk to your mobile or transferring it via WiFi.
Our walks are continually being updated with user feedback to account for changing conditions on the ground. Our system allows you to use the very latest version of each walk without having to pay for it multiple times.
Q. I'm a long time user of go4awalk.com and had an annual subscription. It's a long time ago now and I think it has run out. How do I continue to use your Account holders only content.
If you try and log on with the email and password you originally registered with, you will be invited to Renew Your Account (see above) using your existing email and password details.
Q. I've forgotten my password
A. See FAQs - Passwords
Q. Every time I try to download a walk I am asked to log on again - even though I have a valid Account and have already logged on.
A. See FAQs - Logging On
Q. I can log on and it says the walk is downloading - but the walk pdf doesn't arrive.
A. See FAQs - Downloading Walks
Q. I've opened an Account with go4awalk.com - what are my log on details?
A. Your log on details are:
- Your Account Email - the email address you used when you opened your Account with go4awalk.com.
- You Account Password - the password you chose when you opened your Account with go4awalk.com.
NB. Many of us have multiple email addresses which we use for different purposes. It may seem obvious, but make sure you are using the right one.
Q. I've opened an Account and it is so good I would like to buy another one for a friend/relative as a present/gift
If you cannot find an answer to your specific problem anywhere in our help topics - click here to contact us. NB. If everything else fails - we can always send you your walks and downloads via email - so don't worry.