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Freqently Asked Questions (FAQs) - Accounts

Q. I understand that accounts are £14.95 for 100 downloads/credits.

Exactly what do I get for this and how long does it last?

A. You only need to be a current Account Holder to view and download our award winning Account Holder Only content:

 

Accounts are £14.95 and entitle you to 100 credits which you can use for any combination of the items listed above.

 

Accounts last until you have used up all 100 of your credits and are not time dependant.

 

Q. How long do accounts last?

A. Accounts last until you have used up all 100 credits and are not time dependant.

 

Q. Do I have to use all 100 of my credits in one go?

A. No, once you have an active Account, you can log on as many times as you like and download items/reply to Find-a-Friend messages until you have used up all 100 creditsl.

 

Q. That is really good value - can I see a sample first?

A. There are links to 56 Free Sample Walk routes, 3 GPS Waypoint files and 1 Peak Bagging Map/Tick List contained within every issue of our regular monthly FREE HTML Newsletter. (To see FAQs - Newsletters click here)

 

To access these free samples you must subscribe to our Newsletter. The links to our Free Sample Walk routes, GPS Waypoint files and a Peak Bagging Map/Tick List are included within the newsletter itself. You will be sent a copy of the latest issue automatically once you confirm your newsletter subscription.

 

Subscription to our monthly HTML Newslterr is free of charge.

 

To get your copy of our monthly HTML Newsletter click here.

 

 

Q. I am an account holder, how do I found out how many credits I have left?

 

A. We advise you to keep your own record by downloading all the items from go4awalk.com into a specific directory on your PC (or Mac).

 

 

Q. Does viewing a walk count as a download/credit?

A. If you open any of the Account Holders Only Content on your computer and look at it on the screen then it counts as 1 download/credit.

 

We provide a rich summary of each walk (including a summary of the route, walk length, ascent, time, and grade) that you can view before downloading the walk. This provides you with all the information you need for you to decide whether to pay for it or not.

 

Once you click on the Get Walk (or Get GPS) icon and you are logged on, it is registered as a download/one less credit against your account.

 

 

Q. Does downloading the same walk twice count as two credits?

A. No. Our accounting system will only add unique downloads to your account download total.

 

If you download c100 The Newlands Horseshoe from Hawes End  , c101 Pillar & Little Scoat Fell from Wasdale Head  and then c100 The Newlands Horseshoe from Hawes End  again by mistake this is only counted as 2 credits in total.

 

Our walks are continually being updated with user feedback to account for changing conditions on the ground. Our system allows you to use the very latest version of each walk without having to pay for it multiple times.

 

Q. I'm a long time user of go4awalk.com and had an annual subscription. It's a long time ago now and I think it has run out. How do I continue to use your account holders only content.

If you try and log on with the email and password you originally registered with, you will be invited to open a new 100 credit account using your existing email and password details.

 

 

Q. I've forgotten my password

A. See FAQs - Passwords

 

 

Q. How do I change my Account details such as my email address and/or password.

A. Complete this form with your old email address, your new email address and your old password and your new password.

 

Q. Every time I try to download a walk I am asked to log on again - even though I have a valid Account and have already logged on.

A. See FAQs - Logging On

 

Q. I can log on and it says the walk is downloading - but the walk pdf doesn't arrive.

A. See FAQs - Downloading Walks

 

 

Q. I've opened an Account with go4awalk.com - what are my log on details?

A. Your log on details are:

NB. Many of us have multiple email addresses which we use for different purposes. It may seem obvious, but make sure you are using the right one.

 

Accounts | Logging On | Passwords
Downloading Walks | Newsletters | GPS Downloads
Walk Grading System | Pop-Up Controls and AOL 8.0
Hotmail Email Address Users

 

If you cannot find an answer to your specific problem anywhere in our help topics - click here to contact us

 

NB. If everything else fails - we can always send you your walks and downloads via email - so don't worry.

 

To contribute to go4awalk.com or to contact us about anything at all

- see Talk To Us. For help see Help.

 

NB. To see our navigational hills you must have the Macromedia Shockwave/Flash Player plug-in installed in your browser. This is free and comes as standard with later versions. If you have an early version browser - click here and follow Macromedia's installation instructions. Furthermore, go4awalk.com makes full use of your browser's ability to display multiple pages in a single window as Tabs. To enable tabs in Internet Explorer see Tools > Internet Options > General. To enable tabs in Mozilla Firefox see Tools > Options > Tabs. To enable tabs in Safari see Safari > Preferences > Tabs.

 

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