Freqently Asked Questions (FAQs) - Downloading Walks - go4awalk.com Walk Route Map Help

Outwell - the perfect combination of space, comfort and practicality

Freqently Asked Questions (FAQs) - Downloading Walks

Q. Help! I've forgotten my password

A. See FAQs - Passwords

Q. Everytime I try to download a walk I am asked to log on again - even though I have a valid Account and have already logged on.

A. See FAQs - Logging On

Q. I can log on and it says the walk is downloading - but the walk pdf doesn't arrive.

A. Can you open this test document?

If you cannot, this could be for a number of reasons:

1. You do not have the correct version of Adobe Acrobat (version 5.0 or higher).

You need to upgrade to Adobe Acrobat version 5.0 or higher:

NB. You normally need to reboot your computer once installation is complete.

2. You have the correct version of Adobe Acrobat but it, or your browsers' plug-in, has become corrupt. To solve this you need to reinstall Adobe Acrobat:

NB. You normally need to reboot your computer once installation is complete.

Q. What are PDFs?

A. PDF stand for Portable Document Format and is created by Adobe Acrobat Software. Documents in PDF preserve the exact look and content of the originals, complete with fonts and graphics, and they can be distributed by e-mail or stored on the internet, an intranet, a file system, or a CD for other users to view on Microsoft®, Windows®, Mac OS®, and UNIX®, platforms.

Q. Why do I need Acrobat Reader?

A. Acrobat PDF can only be read by Acrobat Reader. Acrobat Reader is freely available as a stand alone program or as a plug-in for Internet Explorer, Mozilla Firefox, Opera and Safari.

Q. Which version Acrobat Reader do I need?

A. go4awalk.com walks are only compatible with Acrobat Reader 5.0 and above. Please make sure you have the latest version installed on your computer.

Q. Where can I get the latest version of Acrobat Reader?

A. Acrobat reader is available FREE from Adobe Systems. To download the latest version for your computer click on the 'Get Acrobat Reader' icon and follow the on screen instructions. Acrobat Reader is also freely available on computer magazine cover CD's. NB. You normally have to restart your computer to use the new software.

Q. When I print go4awalk.com walks some of the border detail is missing?

A. Either open a go4awalk.com walk with Acrobat Reader or from within your internet browser using the acrobat plug in.

Select Print... from the File Menu.

Then select Acrobat Reader from the pull down menu and check the 'Fit to Page' box.

Q. I've opened an account, logged on successfully and requested a walk pdf. The file download window opens showing three options (Open, Save, Cancel). I've selected the 'open' option but am getting an error message saying that the file can not be found.

A. There is bug with some releases of Internet Explorer Version 6 (IE6) which causes this problem with the Acrobat browser plug-in. The work around is to Save the pdf file rather than opening it.

To do this, close the Acrobat window and go back to the page from which you selected the walk. Click on the Get Walk icon again but this time choose the Save option.

The pdf will download directly onto your desktop or into the folder you have set-up for downloads.

Note. This window containing these Open, Save, Cancel options may be behind your current open window.

If you cannot find an answer to your specific problem anywhere in our help topics - click here to contact us

NB. If everything else fails - we can always send you your walks and downloads via email - so don't worry.

To contribute to go4awalk.com or to contact us about anything at all

- see Talk To Us. For help see Help.

NB. To see our navigational hills you must have the Macromedia Shockwave/Flash Player plug-in installed in your browser. This is free and comes as standard with later versions. If you have an early version browser - click here and follow Macromedia's installation instructions. Furthermore, go4awalk.com makes full use of your browser's ability to display multiple pages in a single window as Tabs. To enable tabs in Internet Explorer see Tools > Internet Options > General. To enable tabs in Mozilla Firefox see Tools > Options > Tabs. To enable tabs in Safari see Safari > Preferences > Tabs.

go4awalk.com and go4awalk.co.uk are registered trademarks of TMDH Limited.